Privacy Policy

Privacy Policy


Personal Trainer Academy takes your privacy seriously. The privacy policy aims to inform you of how we intend to use your personal information, and the security of this information after completing an enrolment form or by visiting our website at www.ptacademy.com.

Please be aware; the Personal Trainer Academy is not responsible for using your details you provide to third party websites that have access via www.ptacademy.com. You will, therefore, need to review the privacy policy of any third party websites that you visit.

Data Protection and Transfer

Personal Trainer Academy (a provider of the Services) is the controller in respect of personal data that it processes. The Personal Trainer Academy complies with the General Data Protection Regulation (EU) 2016/679, or any applicable laws or regulations in the UK. As controller, the Personal Trainer Academy processes personal data by these terms and conditions in our Privacy Policy. The Personal Trainer Academy reserves the right to change our Privacy Policy, so you are encouraged to review this regularly.

Collection of personal information

The Personal Trainer Academy will collect your details such as your name, current home address, date of birth, email address and a telephone number to identify you using the Personal Trainer Academy enrolment form or via www.ptacademy.com. By giving such information and signing or entering your details on the website you consent to its use as described in this privacy policy. However, you are entitled to withdraw this consent at any time by emailing info@ptacademy.com. In this instance, your details will be destroyed or deleted within five days of receipt of your withdrawal of consent.


If you are acting as an intermediary by submitting another individual’s personal information, you must ensure that you have obtained their full consent before uploading such personal details onto the Personal Trainer Academy website for the reasons set out in this privacy policy.

Use of personal information

We will use your personal information to process your request for service, to provide a link to download course learning materials, or for you to gain access to specific areas of the Personal Trainer Academy website. It may also be used to administer competitions, personalise your visit to our website and to enable us to review, develop and improve the products, services and special offers we provide. From time to time we will carry out market research or emailing you mailshots of services and offers that we think will be of interest to you. If you do not wish to receive such information, click the unsubscribe action at the bottom of the e-shot e-mail to opt out of receiving any further information.

Disclosure of personal information

We will need to provide information about you to our employees and agents if it is relevant to administering an account, products or services provided to you by the Personal Trainer Academy. However, we will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.

Sharing Information with Affiliates and Other Third Parties.

We will not sell, rent, or otherwise provide your personal information to third parties for marketing purposes.

Should you breach our terms and conditions or terms of use, or if we are under a duty to disclose or share your data to comply with any legal obligation, we may disclose your information to the relevant authority. For example, exchanging information with another company or organisation for fraud protection and credit risk reduction purposes. Disclosure of personal information will be in line with UK legislation, such as the EU General Data Protection Regulation (GDPR) 2018.

Right to access your personal information

The EU General Data Protection Regulation (GDPR) 2018 allows you the legal right to make an access request at any time information held about you by the Personal Trainer Academy.


Cookies are pieces of information stored on a user’s computer when visiting a new web page. The data can be accessed either by the web server or the client computer to identify the user, allowing the server to deliver a page tailored to a particular user.

Third party advertisers may also create and access cookies and is subject to their privacy policies. The Personal Trainer Academy accepts no responsibility or liability for the use of such third party cookies. If you do not wish cookies on your computer or device, then disabled their use in your web browser. Go to your preferred browser’s “security settings” and cancel. Please be aware that permanently disabling cookies from your browser could affect the use of our website and other websites you visit or interactive services you use.

As stated in this privacy policy, if you are submitting another individual’s details as a trusted intermediary, please ensure that you have obtained their express consent before uploading such personal information onto www.ptacademy.com.


Personal Trainer Academy stores personal information in a password-protected account, and where appropriate using industry-standard SSL encryption that protects data transmission. We view our website security seriously, and take a range of security measures to include:

  1. A regular security review
  2. Extensive use of SSL technology to protect customer account information

If you are concerned about security, please email our team at info@ptacademy.com.

Changes to the privacy policy

The Personal Trainer Academy reserves the right to modify this Privacy Policy at any time. We recommend you visit www.ptacademy.com regularly to check for an update to the Personal Trainer Academy privacy policy.


Call us on 0121 366 0292 or better yet, see us in person! We love our customers, so feel free to visit during normal business hours.

92 Broad Street, Birmingham, West Midlands, England B15 1AU, United Kingdom

Hours Open:
Monday-Friday 09:00 – 19:30 Saturday 10:00 – 17:00

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